PRIVACY POLICY

Effective Date: January 23, 2026

Village West Pilates LLC (“Village West,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with us online or through our services.

1. Information We Collect

a. Information You Provide

We may collect personal information you voluntarily provide, such as:

Name
Email address
Phone number
Payment information (processed securely through third-party providers)
Information submitted through forms, inquiries, or sign-ups

b. Health Information

Health-related information is collected only through our third-party booking and client management platform (Arketa) for the purpose of providing Pilates services. Health data is not collected through this public website.

c. Automatically Collected Information

When you visit our website, we may collect limited technical data such as:

IP address
Browser type
Device information
Pages viewed

This information is used for basic analytics, website functionality, and performance monitoring.

2. How We Use Information

We use information to:

Provide and manage services
Communicate with you
Process transactions
Improve our website and operations
Comply with legal obligations

3. Communications

You may receive emails or text messages related to your account, bookings, or services. Marketing communications are sent only where permitted, and you may opt out at any time using the instructions provided.

4. Payments

Payments are processed through third-party platforms such as Arketa and Stripe. Village West Pilates does not store full payment card information.

5. Cookies & Tracking

Our website may use cookies and similar technologies for analytics and basic functionality. We may use tools such as Meta Pixel or Google Analytics to understand website usage. We do not sell personal data.

6. Sharing of Information

We do not sell or rent personal information. We may share information with trusted service providers who assist in operating our business, or when required by law.

7. Data Security

We use reasonable administrative and technical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary for business, legal, or operational purposes.

9. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at hello@villagewestpilates.com, subject to applicable law.

10. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from minors through this website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

12. Contact

Questions about this Privacy Policy may be directed to: hello@villagewestpilates.com

Village West Pilates LLC
18 W Main St
Westminster, MD 21157