WELCOME TO VILLAGE WEST

Class Attire & Preparation

For your comfort and safety, we require all clients to wear grip socks during class. If you don't have your own, we offer high-quality grip socks for purchase in the studio. A few other tips:

• Attire: We want you to feel confident and comfortable in what you wear to class. To get the most from your workout, we recommend form-fitting athletic wear that allows your instructor to provide precise feedback on your form and alignment. This type of clothing also keeps you safe on the reformers.

• Hydration: Bring a water bottle to stay hydrated. We have a filtered water station in studio.

Your First Class

Your first visit to Village West is special, and we want to ensure you feel completely prepared and confident. Please arrive 15 minutes before your scheduled class time – this allows time for our team to:

• Welcome you properly to our community

• Introduce you to your instructor

• Complete any necessary forms

• Familiarize you with our state-of-the-art equipment

This preparation time is essential for your safety and comfort, which is why we cannot accommodate late arrivals for first-time clients.

Arrivals & Cancellations

Our policies are designed to ensure a safe, enjoyable, and professional experience for all clients. Each policy has been thoughtfully crafted with the well-being of our clients, staff, and instructors in mind. We sincerely appreciate your cooperation in following these guidelines and for being a valued part of the Village West community!

Arrivals
Please arrive to the studio 10 minutes prior to your class. This allows time to remove your shoes, put on your Pilates socks, and fill your water bottle. It’s also a great opportunity to settle in on the mat or reformer and catch up with other members. Rushing into class can be stressful for you and others, and Pilates is as much about the mind as it is the body. Giving your mind a few moments to relax before class helps set the tone for a more productive class.

Late Arrivals

We offer a firm 5-minute grace period. If you arrive after this time, unfortunately, you won’t be able to join the class. Your class credit will be forfeited, but rest assured, there is no extra fee.

Please note, pressuring the instructor to allow you in to class past the 5 minute mark will not be tolerated. For private and duet sessions, the decision to proceed will be at the discretion of the instructor, based on their schedule and availability.

Cancellations & Rescheduling

Cancellations and rescheduling must be done at least 24-hours prior to class to avoid penalties.  To cancel or reschedule your class, simply open the VWP app or log in to your account at www.villagewestpilates.com.

Please note, we do not accept cancellations via email or through social media. Clients are responsible for managing reservations through their account.

Late Cancellations
Cancelling less than 24 hours before your scheduled class time will result in a forfeit of your credit & a $15 late cancellation fee.

No-Shows

Not showing up for your scheduled class will result in a forfeit of your credit & a $25 no-show fee.

Studio Cancellations
In the rare event that we need to cancel a class, you will be notified via email and SMS immediately. Any credits will be automatically returned to your account.

Inclement Weather

In the event of inclement weather, we will notify clients of any class cancellations via email and SMS. If the studio remains open, we encourage you to use your best judgment when traveling. No penalties will be incurred for classes cancelled due to inclement weather.

How to Use the Waitlist

We absolutely encourage using the waitlist feature in the app. It's a wonderful way to secure your spot in our popular classes and helps us tailor our schedule - add more classes! - to serve you better. To join a waitlist, simply click “Join the Waitlist" online or the “Waitlist” button when you a class you want to join is showing as filled.

Communicating with Our Team

We value open communication with each of you and our community. We are a small team and we strive to be timely and responsive to your needs. If you need to speak with a member of our team, here are the best ways to communicate with us:

• Email or text is our preferred method of communication; we aim to respond within the day or the next business day.

• All membership inquiries must be submitted by email for proper tracking.

• While we love connecting with you on social media, we're unable to process account changes through those platforms.

Photos, Videos & Social Media

We're committed to creating a studio space where our community can fully indulge in their workout and enjoy their time away from the daily demands of life. To protect everyone's experience, we ask our community to respect the following policies:

• All video recording, photography, audio recording, and social media streaming of our classes (both in-studio and online) require advance written approval from our Studio Operations team.

• Our instructors are focused on delivering an exceptional class experience and cannot authorize recording requests, especially before class.

• We love and welcome your workout selfies! We welcome you to capture your Village West moments before or after class, provided you have consent from any members who may appear in your photos.

To maintain our premium environment and protect our intellectual property, we take these guidelines seriously. Violations may result in membership termination and possible legal action. We appreciate your understanding and cooperation in maintaining the exclusive nature of our studio.